WHO ARE WE?

We are the Intergovernmental, Partnerships and Co-operation Branch (IPC), in the Department of Agriculture and Environmental Affairs.

 

WE CAN BE FOUND AT CEDARA

Physical Address – Cedara College of Agriculture, Glide-off 96 off N3 between Hilton and Howick: Administration Building, 2^nd floor

Postal Address – Private Bag X9059, Pietermaritzburg, 3200

Email – leem@dae.kzntl.gov.za

 

THE SERVICES THAT WE RENDER ARE:

·         International, interprovincial, local government and private sector co-operation

·         Market and product information

·         Partnerships and Equity Partnerships

·         Agreements

·         Investment enhancement

·         Value adding

·         Agri-business development

·         Servicing and monitoring international protocols, twinning arrangements, MOU’s etc

·         International standards and procedures

·         Entrepreneurship  capacity building

 

SPECIFIC STRATEGIES FORMULATED BY US ARE:

• Agri-business models and policies
• Partnership models and policies
• Investment models and policies
• BBBEE
• Equity investment strategy
• Progressive development and implementation of ISO standards
• Intergovernmental Co-operation- international, national, local government and public entities

 

THE PROVISION OF OUR SERVICES IS BASED ON THE 8 PRINCIPLES OF BATHO PELE AND WE UNDERTAKE TO:

• Consult with and provide where possible, services needed by our clients
• Provide input on the level and quality of services to be expected by our clients
• Provide access to all
• To treat everyone with courtesy, and consideration
• Provide full and accurate information with respect to the services available from the Branch
• Give accurate information on how the Branch is managed, the costs involved and the responsible person(s)
• Remedy mistakes immediately and to give unconditional apologies when such mistakes are determined
• Give value to the service(s) rendered within the bound of the budget.

 

HOW WILL WE DEAL WITH YOUR QUERIES?

 

WHEN YOU WRITE TO US:

• We will acknowledge your correspondence within 2 working days of receiving it;
• We will endeavour to provide a full reply within 10 working days.

Replies requiring in-depth investigation will depend on the availability of or access to the information needed.

 

WHEN YOU PHONE US:

• We will answer calls promptly;
• We will always give our name when answering the phone;
• Should we not be able to deal with your query immediately, we will provide you with the name of a person to whom the query will be passed on. We will endeavour at all times to provide a time frame in which you can expect a reply to your call.
• You can phone all staff within the Branch between the following hours:

Monday to Friday between 08h00 – 13h00 and 13h30 – 16h30

 

IF YOU HAVE A COMPLAINT

• Please inform us immediately. Communication is essential.
• Should you not be satisfied with our approach, we will endeavour to investigate what went wrong and provide you with a reply as soon as practically possible;
• Should you not be happy with the response to a complaint, please write to:

The Senior General Manager: IPC

Private Bag X9059

PIETERMARITZBURG

3200

 

OUR CONTACT NUMBERS ARE:

Office of the Senior General Manager: IPC: Mr H B Strauss and Private Secretary Mrs M Lee

Tel:  033-3559114         Fax: 033-3559113         Cell: 0825701967

 

Office of the Manager: Investments and Partnerships: Mr J T van Rooyen and Private Secretary Ms P Dlamimi

Tel:  033-3559587         Fax: 033-3559113         Cell: 0825701983

 

Office of the Manager: Intergovernmental Co-operation: Mrs L C Wepener and Private Secretary Ms L Moodley

Tel:  033-3559119         Fax: 033-3559113         Cell: 0823787097

 

We appreciate your thoughts and concerns on our services. We welcome constructive input about our services and make concerted efforts to continuously improve them.